Disability Medical Letter

Disability medical letter

If you or your child has a disability — whether visible or hidden — you may need a letter confirming your medical condition when seeking support, benefits, or accommodations. This may include housing applications, airport assistance, event or theme-park access, or applications for financial support.

Hidden disabilities such as chronic pain, mental health conditions, neurological disorders, or long-term medical conditions are equally valid and often require clear documentation.

Our doctors can provide a same-day disability letter that outlines your condition and how it affects your daily life. Complete a simple online assessment, have your case verified by a GP, and receive your certificate promptly.

These letters can also be used to support benefit applications in the UK, including PIP (Personal Independence Payment), Universal Credit, DLA (Disability Living Allowance), and ESA (Employment and Support Allowance).

Disabled Persons Railcard & Bus Pass Applications

Our disability medical letters can also provide supporting medical evidence for Disabled Persons Railcard and disabled person’s bus pass applications. The letter can confirm your diagnosed medical condition or disability and explain how it affects your day-to-day activities, mobility and, where relevant, your ability to use public transport.

This can be particularly helpful for people with hidden disabilities, long-term health conditions or neurodivergence who may be asked to provide evidence from a healthcare professional. Eligibility and evidence requirements vary between schemes and local authorities, and the final decision remains with the relevant Railcard provider or council.

What will I receive?

You will receive a verifiable digital PDF letter signed by a medical professional and sent directly to your mobile, containing the following details:

Your name and date of birth.

Your medical disability and how it affects you.

Signature and authorisation by one of our GMC-registered UK doctors.

Contact details of ZoomDoc Health with a QR code enabling a verification check.

Some of our doctors

Experienced UK GMC-Registered doctors – caring, supportive, and dedicated to providing exceptional care.

"We recognise that verifying and documenting a disability, whether for yourself or your child, can be challenging. Our disability medical letter provides a detailed confirmation of the disability and its impact on daily life. Each letter is individually reviewed and assessed by our team of doctors, ensuring accuracy and reliability. We have successfully provided thousands of these letters, each featuring a QR code for easy validation at airports, concert venues, stadiums, events, and theme parks."

Dr Kenny Livingstone. GP & Chief Medical Officer.

Regulated, trusted and secure